FAQ

Questions and Answers

Do you offer one off projects or ongoing retainers?

We offer both. Many clients start with a focused audit or project, such as a website build, CRO review, or marketing strategy, then move into a retainer for continuous optimisation, management, and growth support. Our flexible engagement model adapts to your goals, timeline, and internal team capacity.

Do you offer service packages that combine multiple services?

Yep, this is actually the model that most of our clients prefer. No service is an island as they say! With a natural crossover between service areas in any well functioning ecom operation e.g. ecom strategy -> paid search strategy, it makes sense for us to combine and bundle these together wherever appropriate to do so. When we do this, the results tend to follow, so this allows us to competitively price each add-on service, with each adding value to the next. View our Packages page for more details.

How do you price your services?

Pricing depends on project scope, complexity, and duration. We offer fixed-cost projects for defined deliverables and flexible retainers for ongoing strategic and operational support. All proposals are transparent and tailored to your business needs - no hidden fees, just clear value aligned with results. As a general rule of thumb, our goal is to provide you value and quality for money. We find that by using our experience, expertise and efficient tried & tested processes, we are generally able to deliver quality services at significantly less cost and risk than the equivalent full time hire(s) needed to deliver the same output. 

How do you measure success or ROI?

Every engagement is driven by data. Unless you tell us otherwise (e.g. you want growth at all costs) the core metric we’ll always track and set targets against is your profit. We’re not interested in vanity metrics or hiding behind numbers that sound nice but don’t improve the bottom line. Clear reporting and regular reviews ensure full transparency, allowing you to see measurable results and ongoing progress. If something is working we’ll tell you and ask you to lean in, if something is not working, we’ll equally tell you, explain why and find solutions. In a nutshell, after a few months, if you’re not seeing significantly more additional profit than the cost of our services, then we’re not doing our job right.

What types of eCommerce Businesses do you work with?

We partner with growth focused ecommerce brands of all sizes, from early stage startups to established multi million pound retailers. Our clients span sectors including fashion, homeware, beauty, and consumer electronics, all looking to scale efficiently, improve profitability, and strengthen their online presence through practical, data driven ecommerce strategies.

Which platforms do you specialise in?

Our team has deep expertise across leading ecommerce platforms, including Shopify, Shopify Plus, IRP Commerce, Amazon, Ebay, Magento, BigCommerce, WordPress. Additionally, we’ve experience working and integrating with multiple tools and systems within the ecosystem, as a core part of our service, we help clients choose, implement, and optimise the right platform for their business, ensuring seamless performance, scalability, and integrations with marketing, logistics, WMS, and CRM systems. Connecting the dots and building the right setup for your specific business is what we thrive on.